Frequently Asked Questions

Everything you need to know about shopping with The Epoch Times Store.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most unused and unopened items. Please contact our customer support team to initiate a return and receive a Return Merchandise Authorization (RMA) number.

How long does shipping usually take?

Standard shipping typically takes 5-7 business days within the United States. International shipping times vary depending on the destination and customs processing.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure checkout options like PayPal.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery estimates for international orders will be calculated at checkout based on your location.

How do I contact customer support?

You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing [email protected] for assistance with orders and products.